GRCcareers.ai

File a complaint

Last updated 9 September 2026

If we got something wrong, we would rather hear it from you than not hear it. This page explains how to complain and what we do with it.

How to complain

Email [email protected] with "Complaint" in the subject line.

Tell us what happened, where (a page address, a date, an email), and what you would like us to do about it. You do not need to be formal, and you do not need to use any particular language.

What we do with it

Stage	Timescale
We acknowledge that we received it	Within 3 working days
We investigate and reply substantively	Within 20 working days
If it will take longer, we tell you why and when to expect an answer	Before day 20

A person reads every complaint. We tell you what we found, whether we agree, and what we are doing. If we were wrong we say so and fix it. If we disagree we explain our reasoning rather than sending a form reply.

What we can help with

A factual error in something we published. These are the easiest to resolve. We correct in place and note the change.
A job listing that misled you, or an employer or recruiter who behaved badly on our network. See the code of conduct for the standards we hold them to.
How we handled your personal data. The data removal page is usually faster if you simply want it deleted.
An accessibility barrier. The accessibility page routes these to the same place.
Our conduct. Something we said, sent, or did.

What we cannot help with

Being clear about this saves you time:

A hiring decision. We do not make them. If an employer rejected you, we have no visibility into that and no ability to change it.
An application you submitted to an employer. Applications go directly to the employer or their applicant tracking system. We never receive them.
An employment dispute with a company you found through us. That is between you and them, and where it is serious it belongs with a lawyer or the relevant labour authority.

We will still read it, and if it points to an employer behaving badly on our network we will act on that part.

If you are not satisfied

Say so in reply and ask for it to be looked at again. It will be reviewed by someone who did not handle it the first time. Where a complaint concerns personal data, you also have the right to take it to the data protection authority in your jurisdiction, and doing so does not require our permission or our involvement.